Customer Service

• Contact The Bag Lady
• Order Status
• Return Policy
• Shipping Information
• Privacy Policy
• FAQ

Contact The Bag Lady

The Bag Lady
P.O. Box 370354
West Hartford, CT 06137
Telephone — (860)371-1975
Fax — (860)432-7412
TheBagLadyLLC@comcast.net

Order Status

To check on your order, simply send us an email at TheBagLadyLLC@comcast.net. We will personally update your order status.

Return Policy

If there has been a mistake on our part, we will refund 100% of the amount paid for the item minus 5% restocking and the shipping amount via check. All returns must be made within 5 business days.

Please notify us by email at TheBagLadyLLC@comcast.net if a return is necessary.

Shipping Information

The Bag Lady utilizes the US Postal Service. Orders typically ship within 3-5 business days.

Privacy Policy

"Our privacy policy is simple. We do not share your personal information with anybody. Period."

FAQ

Are your jewelry travel bags made in the USA?
We handcraft our bags in our South Windsor and West Hartford CT studios.

If I order today, when can I expect to receive my order?
Orders usually ship within 3-5 business days.

How can I check on my order?
Simply send us an email at TheBagLadyLLC@comcast.net. We will personally update your order status.

How do you ship?
We utilize the US Postal Service.

Do you guarantee your product?
Our quality workmanship is guaranteed.

Can you guarantee that all of the jewelry bags displayed on your website are available?
The bags you see on our website are a representation of a vast array of fabrics, patterns and colors.  Because each jewelry bag is uniquely one of a kind, patterns and colors may vary with availability of materials.